Deck Warranty & How to File a Claim

All B&B Decks work includes a 5-year workmanship warranty. New composite deck builds also include 5-year labor and material coverage. Manufacturer product warranties are separate and vary by the products selected. Refer to your written project agreement and applicable warranty documents for coverage details. This page explains how to submit a warranty question or claim.

Our workmanship warranty

All B&B Decks work includes a 5-year workmanship warranty. New composite deck builds also include 5-year labor and material coverage. Manufacturer product warranties are separate and vary by the products selected. Refer to your written project agreement and applicable warranty documents for coverage details. Review warranty information.

Our workmanship warranty protects against defects caused by how we built your deck — things like loose or uneven deck boards, structural instability, improper railing or stair attachment, and framing issues that result from installation errors. If an issue arises because of our work (rather than normal wear, weather, or misuse), we repair it at no extra charge.

Separately, certain structural framing components may carry a longer, lifetime limited warranty — for example, TimberTech aluminum framing or Owens Corning structural products — covering defects such as rot, corrosion, splintering, or failure under normal use. This applies to the original homeowner and may be transferable in some cases; ask us for the specifics on your project.

Manufacturer (material) warranties

In addition to our builder warranty, the decking materials you choose are backed directly by the manufacturer. These warranties cover defects in the material itself — not installation. Coverage varies by brand and product line, so always refer to the manufacturer’s warranty document for exact terms, and we are happy to help you register your products. At a general level:

  • Trex: a 25-year limited residential warranty, with 25-year (and up to longer) limited fade & stain coverage on its high-performance lines.
  • TimberTech / AZEK: comparable limited warranties depending on the line — from 25–30-year limited product coverage up to a Lifetime Limited Product Warranty plus up to 50-year fade & stain on premium collections.
  • Other composite & PVC brands (such as Fiberon and Wolf): limited product warranties that range from 25 years up to lifetime, plus fade and stain coverage on many lines.

Many of these manufacturer warranties transfer to a subsequent owner of the home (often once, within a set window after purchase). Because the details differ by product, please see the manufacturer’s warranty document for the exact coverage, limitations, and maintenance requirements that apply to your decking.

What’s typically covered vs. what’s not

Coverage: All work includes a 5-year workmanship warranty. New composite deck builds also include 5-year labor and material coverage. Manufacturer warranties are separate. We review the concern against the applicable written terms.

  • Installation defects such as loose or uneven boards, improper railing or stair attachment, and framing errors
  • Structural defects in covered framing components
  • Manufacturing defects in the decking, railing, or trim products

Typically not covered:

  • Normal wear, weathering, and fading beyond what a product warranty specifies
  • Damage from misuse, neglect, accidents, or improper maintenance
  • Storm, flood, or natural-disaster damage
  • Damage from alterations, additions, or repairs made by others after we complete the build
  • Failure to perform the manufacturer’s recommended maintenance

How to file a warranty claim with B&B Decks

Filing a claim is simple. Follow these steps and we’ll take it from there:

  1. Contact us. Call (757) 676-0863, email admin@bnbdecks.com, or use our contact form to let us know about the issue.
  2. Give us your project details. Provide your name, the project address, and the original completion date of your deck so we can locate your file.
  3. Describe and photograph the issue. Take clear photos of the problem area and include a short description of what you are seeing. Photos and proof of purchase help us evaluate the claim quickly.
  4. We inspect. We’ll follow up and, if needed, schedule an inspection to assess the deck in person.
  5. We review the applicable coverage. We assess whether the concern falls under the workmanship warranty, the 5-year labor and material coverage for new composite deck builds, or an applicable manufacturer warranty.
  6. We coordinate the next step. We explain the applicable covered repair or help coordinate a manufacturer claim when needed.

Filing a manufacturer warranty claim

We review material concerns against your project coverage, including the 5-year labor and material coverage for new composite deck builds. If an applicable manufacturer warranty is involved, we help gather documentation and coordinate that claim. Manufacturer claims may require photos, proof of purchase and installation details.

Tips to protect your warranty

  • Keep your paperwork. Save your contract, invoice, and any warranty documents so you have your completion date and proof of purchase on hand.
  • Register your products. If your decking manufacturer offers product registration, complete it — and ask us if you’d like help.
  • Follow recommended maintenance. Clean and care for your deck according to the manufacturer’s guidelines. See our deck maintenance guide for simple upkeep tips.
  • Don’t make unapproved structural changes. Alterations or additions by others can void coverage. Talk to us before modifying the structure.
  • Address issues early. Report concerns promptly and document them with photos so a small fix doesn’t become a bigger one.

Frequently asked questions

How long is my deck under warranty?

All B&B Decks work includes a 5-year workmanship warranty. New composite deck builds also include 5-year labor and material coverage. Manufacturer product warranties are separate and vary by the products selected. Refer to your written project agreement and applicable warranty documents for coverage details. Review warranty information.

Does the warranty transfer if I sell my home?

Many manufacturer material warranties transfer to a subsequent homeowner, often one time within a set window after the original purchase. Our structural coverage may also be transferable in some cases. Ask us for the details that apply to your project before you sell.

What do I need to file a claim?

Clear photos of the issue, your project address and original completion date, and your proof of purchase. With those in hand we can evaluate and move your claim forward quickly.

Who do I contact?

Reach B&B Decks at (757) 676-0863, email admin@bnbdecks.com, or use our contact page. We’ll guide you through the rest.

Are storm or flood damages covered?

No. Damage from storms, flooding, and other natural disasters is not covered under our workmanship warranty or standard manufacturer warranties, as these fall outside defects in materials or installation. Those losses are typically a matter for your homeowner’s insurance. If you’re unsure whether an issue is storm-related or a defect, a professional deck inspection can help determine the cause.

Have a warranty question or claim?

Whether you have a question about your coverage, need an inspection, or you’re ready to file a claim, we’re here to help. You can also explore our custom composite decks if you’re planning a new project. Contact us or call (757) 676-0863 and we’ll take care of you.